Answers to your frequent questions
We can offer you affordable prices because we are a digital company and because we break with the traditional production chain of the optical sector, with its intermediaries and franchises. We do not have sellers, we do not do advertising campaigns with singers, soccer players, etc. and we are in direct contact with the glass and frame manufacturers: we do not have intermediaries and consequently no increase in the final price. We offer solidarity and correct prices limiting our commercial margin.
We partner with a Spanish optical laboratory with more than 80 years of experience. Depending on the type of lenses, the refraction index and the prescription, we select the most suitable lenses of their portfolio.We do not work with fashion brands, because their fees and licenses would increase our final price, while our own brand GreyGlasses allows us to work with transparency and honesty on the price we charge.
Like all optics, we use the value of the interpupillary distance.
Each order is verified by a licensed optician and your interpupillary distance is a data that we will always ask you to be able to manufacture your new prescription glasses. An incorrect centering of the prescription lenses can cause several inconveniences, such as: an unwanted prismatic effect, blurred vision, uncomfortable posture of the head, the need to move the frame up or down to see correctly.
You will always have 15 days to change or return your prescription glasses. More information here.
We accept the following forms of payment:
- Credit card
- Paypal
- Bank transfer