Free shipping to Peninsula and Balearic Islands from € 39. Free exchanges and returns (in graduates too)

Legal Notice

This legal notice regulates the use of the Internet portal service at: www.greyglasses.com (hereinafter, the Website) owned by Marlunettes Solutions, S.L. (hereinafter Grey Glasses) with an address in Madrid, Calle Martín de Vargas, Number 40, and postcode 28005, Madrid, and email hola@greyhounders.com.

1) GENERAL INFORMATION

Grey Glasses with an address in Madrid, Calle Martín de Vargas, Number 40, and postcode 28005, Madrid, and email hola@greyglasses.com is the owner of the Website located at the domain name www.greyglasses.com.

This Legal Notice is only applicable to the Website, understood as all the pages and subpages included within. Grey Glasses rejects any responsibility for the different privacy policies and personal data protection that may be contained within external hyperlinks located on this Website and which are not managed directly by Grey Glasses.

The purpose of this Legal Notice is to inform users of our Website (hereinafter, Users) about the way in which we collect and use your personal data when you voluntarily provide us with information through channels such as:

  • When you use the phone, post and email to get in touch with us.
  • When you make use of the services and content offered on our Website.

Personal data means any information through which a person can be identified. For example, this is some of the personal data we may collect about you, depending on how you use our services:

  • Identifying information, such as your name and surname, email address, telephone number, etc.
  • Economic and transactional information, such as details of your purchases and orders, etc.
  • Information about your tastes and preferences, for example the ones you indicate when registering as a user.

Please bear in mind that we will never ask you to provide us with sensitive information, understood as data related to your ethnic or racial origin, political opinions, background information, criminal or administrative infractions, religious or philosophical beliefs, union affiliations, genetic or biometric data, information related to your sexual orientation etc. Therefore, we ask that you never give us such information. If you voluntarily decide to do so, we will understand that you will be granting, expressly and unequivocally, your consent to the processing of this data. If we receive proof that you have provided us with sensitive data in any way, we will erase said data immediately.

The use of our Website is restricted to people over 14 years of age only. Therefore, if you are under 14 years old, it is forbidden for you to use it, register or provide us with personal information. By using our Website, you state that you are 14 or older. Otherwise, you must notify your parents or legal guardians before browsing and / or registering on the Website.

Additionally, we remind you that you only need to provide personal information about yourself, never about third parties. If you provide us with personal data relating to third parties, you guarantee to have informed them about how we will use their data. As well as that, any information you provide to us must be adequate, relevant, current, accurate and true, and must be the most up to date at all times.

2. COLLECTION OF PERSONAL INFORMATION

WHO IS RESPONSIBLE FOR DEALING WITH YOUR INFORMATION?

The person responsible for the processing of your data is Marlunettes Solutions, S.L. with an address in Madrid, Calle Martín de Vargas, Number 40, and postcode 28005, Madrid, and email hola@greyglasses.com. This means that we collect your data through the Website, as explained in this Legal Notice.

WHAT DO WE USE YOUR DATA FOR?

Depending on how you use our Website and the features you choose to enjoy, we will process your data to:

1) Manage your registration as a user and the creation of Your Profile on our Website. When you register you will receive an email with an identity authentication link through which you must activate your account and confirm your identity by clicking on the activation link. If within approximately 48 hours of receiving this message by email, you do not perform this authentication of your account, we will delete your data and therefore you will not be included in our database. 

As a user, you can freely decide what information you want to include in Your Profile, taking into account the fields you complete, you can either authorise or limit access to Your Profile to other users and / or the general public. Therefore, only you will decide what information you want to share and with which users to share it. That is why we warn of the importance of configuring the privacy settings in Your Profile. Your profile username can also be chosen by you. It may or may not coincide with your real name, but we recommend using pseudonyms or names that do not clearly identify you as the Internet is a medium open to the global public.

When you register, you may have the option to do so using your profile on social networks, such as Facebook. In that case, the necessary data to manage your registration, such as your name and your email address, will be provided by the social network, always with your consent. The social network will never share more information with us about you, except in cases where you give your consent to do so or where your privacy settings within the social network allow it. The collection and use of information that the social network collects about you is governed by its own privacy policies. Therefore, if you decide to use this social channel registration option, we suggest that you carefully read their terms and privacy policies as well.

2) Manage the purchase of products through our Website.

If you purchase through our Website, we will process your personal data in order to manage the purchase, so that you can enjoy our e-commerce service and receive your order. This means that we will process personal data for everything related to the purchase, that is, payment information, shipping address, any possible return details etc.

3) Respond to your queries and any requests you make through our Customer Service channels.

If you contact us in relation to a specific purchase or for any other reason, we will use your personal data to work through your query, send an appropriate response and provide you with a high-quality level of customer service.

4) For promotional and marketing purposes. This may include:

  • If you decide to subscribe to our Newsletter, we will use your data to manage your registration and send you personalised promotional and advertising communications by email based on the tastes and preferences you indicated to us when registering or subscribing. Remember that you can unsubscribe from our Newsletter at any time and at no cost, by modifying your preferences in "Your Profile" or by clicking on the corresponding link that you will find in each email that we send you.
  • If you decide to participate in promotional actions (such as contests, sweepstakes, etc.), we will use your data to manage your participation in said promotional action. In addition, the promotional action in question will be subject to corresponding legal grounds in which we can provide you with detailed information regarding the processing of your personal data that we carry out in relation to each promotional action.
  • We can also use your data for analytical purposes and to understand how our services benefit each of our users, in order to create user profiles that will offer you better and more personalised information, and so that we can better design our offering based on your likes, preferences and habits, as well as consumption and online search patterns.

We believe this is beneficial to our users as we are able to offer you more personalised information with the aim of reducing as much spam and unwanted advertising as possible which therefore allows us to provide you with a higher quality service overall.

In any event, you can prevent us from using your data for this purpose at any time. Additionally, we remind you that at any time you can modify your preferences and your account configuration in the "Your Profile" section.

WHAT IS THE LEGISLATION FOR DATA USE?

To manage your User registration and the creation of Your Profile on our Website and / or mobile applications. We are qualified to use your data for this purpose because it is necessary for the execution of the contract that regulates the use of our Website or mobile application and you accept that when registering.

To manage the purchase of products through our Website and / or mobile applications. Again, we are allowed to use your data for this purpose so that we can fulfil the purchase contract that you accept when making a purchase on any of our Website or mobile applications.

To respond to queries and requests from you through our Customer Service channels. In this case, what allows us to use your personal data is the genuine interest we have in being able to correctly respond to your questions and provide you with high-quality Customer Service.

For promotional and marketing purposes. When we process your data to send you our Newsletter and manage your participation in promotional actions, we do it based on the consent you provide us with in advance of subscribing to the newsletter or participating in said promotional action. When we use your data for analytical purposes and to develop user profiles, we will do so based on our genuine interest.

FOR HOW LONG WILL WE USE YOUR DATA?

To manage your registration as a user and the creation of Your Profile on our Websites and / or mobile applications. In this case, we will use your data for as long as you are a registered user of our Website and / or mobile applications.

To manage the purchase of products through our Websites and / or mobile applications. We will use your data for as long as is deemed necessary so that we can properly manage the purchase of the product(s) you choose, including any possible return or complaint.

To answer your questions and respond to requests you make through our Customer Service channels. We will use your data for as long as is deemed necessary to be able to sufficiently respond to your questions, queries and/or complaints.

For promotional and marketing purposes. In relation to our Newsletter, we will use your data for as long as you remain subscribed to this service. When you participate in promotional actions, we will use your data for as long as is deemed necessary to manage your involvement in said promotion.

Regardless of the fact that we will use your data for as long as is necessary for us to comply with each of the reasons listed above, as previously explained, we will also retain your data for as long as is deemed necessary post-purchase / action in cases where we think that follow-up may be required, in compliance with current regulations at all times.

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

In order for us to fully lend our services and for you to enjoy the different features that we offer, it is necessary that we share your personal data with different third parties. Specifically, with service providers that will access your personal data with the sole purpose of providing their service (example: the optical lab).

3. USER RIGHTS

At Grey Glasses we care about and are committed to your privacy. Therefore, we promise to always respect the confidentiality of your personal data and to guarantee that you are able to exercise your rights based on the applicable regulations. To exercise your rights, just write to us at the following email address: hola@greyhounders.com. You can do so at any time and completely free of charge.

In particular, you can exercise the following rights, depending on the purpose for which we use your data and according to the features you have chosen to participate in:

  • Access the personal data that we have about you. In addition, we remind you that you can check the information we have about you and modify your preferences and your account configuration in the "Your Profile" section at any time.
  • Ask us to fix/change the personal information we have about you. Remember that you can also modify certain information yourself in the "Your Profile" section.
  • Ask us to delete or stop using the personal data we have about you, as long as it is no longer necessary for us to use it for the reasons previously listed.
  • Ask us to limit the use of your data.

In particular, we want to inform you that you can exercise your right to oppose us using your data for analytical purposes in order to create user profiles in the ways detailed above.

In any event, you will also always have the right to file a complaint with the relevant authorities regarding data protection, which will generally be the Spanish Data Protection Agency, whom you can contact at 901 100 099, or by accessing their website at: http://www.agpd.es/portalwebAGPD/index-ides-idphp.php.

4. LEGAL NOTICE MODIFICATIONS

Occasionally we may update this Legal Notice. Any change will be published and mentioned on the Website, mobile applications and in the policy itself, and we will do our best to notify you of any changes. Either way, we recommend that you have a look at it from time to time in order to keep up to date with the latest version.

5. DISCLAIMER

We do not offer guarantees of any kind regarding the operation of this Website, nor will we be responsible for any damages or losses of any kind that may arise from its use.

Likewise, we exclude ourselves from all liability for the legality, content and quality of the data and information offered by third parties through the aforementioned Website.

6. APPLICABLE LEGISLATION AND JURISDICTION

In general, customer relationships which are derived from the provision of the services contained in our website, are subject to Spanish legislation and jurisdiction.

Madrid, January 1, 2019

We are a team of short-sighted friends who have joined forces to revolutionise the optical sector.

We are here to show you the reality.

Don't let them fool you: prescription glasses are a health product, not a luxury.

By entering my email I accept the terms and conditions and the privacy policy.

STILL DON’T FOLLOW US? WE ARE WAITING FOR YOU!

GreyGlasses - Metodos de pago
Sponsored by:
GreyGlasses - Demium GreyGlasses - Metxa GreyGlasses - Enisa